FAQ

Anywhere in the United States: all 50 states, including Alaska and Hawaii, and PO Boxes. We do not ship internationally at this time.

Nothing. Standard USPS shipping is free on every order, with no minimum and no hidden fees. Details are in our Shipping Policy.

Orders are checked and packed within 3–5 business days at our fulfillment center in Irvine, California, and USPS delivery takes another 3–5 business days. Expect your ring 6–10 business days after you order. Business days are Monday to Friday, excluding U.S. federal holidays.

Yes. We email it to the address on your order as soon as the package is dispatched, and you can follow the delivery on the USPS website.

Both, as long as the order has not been dispatched. Email support@thalore.co with your order number as soon as you can. After dispatch, the order follows our Return & Refund Policy.

From our fulfillment center in Irvine, California, at the same address as our business office. Thalore is operated by Zemba Inc.

The most accurate method is a professional ring sizer at a local jeweler. At home, wrap a thin strip of paper around the base of your finger, mark where it overlaps, measure the length in millimeters and compare it with the inside circumference listed next to each U.S. size on the product page. Measure at the end of the day when your hands are warm; fingers are smaller when cold.

Yes. Every ring is available in U.S. sizes 5 to 14 in half-size steps.

Return the ring within 30 days of delivery under our Return & Refund Policy and place a new order in the right size. We do not process direct exchanges; the return shipping for a size change is paid by the customer.

Yes. Every ring is cast in 925 sterling silver, which is 92.5% pure silver. Plated finishes are applied over the same sterling silver base.

Oxidized darkens the recesses so the relief stands out. Polished is bright silver throughout. Gold Plated, Rose Gold Plated, Rhodium Plated and Black Rhodium Plated add a colored surface layer over the silver; some designs also come in a two-tone Black Rhodium & Gold Plated finish. Photos of each finish are on the product page.

Plating is a thin surface layer and wears with daily use, especially on the high points of a design. How long it lasts depends on how often the ring is worn and what it is exposed to; when it wears, the sterling silver underneath shows through. This is normal and is not a defect.

Sterling silver tarnishes naturally with air, moisture, perfume and sweat. Wipe the ring with a soft dry cloth after wearing, keep it away from chemicals and water, and store it in a closed pouch or box. Tarnish on polished surfaces comes off with a silver polishing cloth; oxidized recesses are meant to be dark, so do not polish them. Remove your ring before showering, swimming or working out.

Yes, on selected designs, at no extra charge. On the product page of an engravable ring, select "Add free engraving", type your text (up to 12 characters) and choose a font; the preview shows roughly how it will look. If the text does not fit the design, we email you before we engrave it. Engraved rings are made for you and cannot be returned unless they arrive damaged, defective or different from what you entered.

You can return any unworn ring in its original packaging within 30 days of delivery for a refund to your original payment method. Email us first for a Return Authorization number. Engraved pieces and items marked Final Sale are excluded. Full details are in our Return & Refund Policy.

If the ring arrived damaged, defective or different from what you ordered, we send a prepaid label. If you changed your mind or ordered the wrong size or finish, you pay the return shipping; there is no restocking fee. We issue the refund within 5 business days of approving the return; your bank or card issuer may take a further 5–10 business days to post it.

Thalore is a brand of Zemba Inc., an e-commerce company based at 14 Hughes Ste B200, Irvine, CA 92618. Email support@thalore.co or call (888) 834-5061, Monday to Friday, 9:00 AM to 4:00 PM Pacific Time; we reply within 1–3 business days. More on our About Us page.