Last updated: October 18, 2026

These Terms of Service apply to your use of https://thalore.co and to every order placed through it. Our Shipping Policy, Return & Refund Policy and Privacy Policy form part of these terms. By using the website or placing an order you agree to them. If you do not agree, please do not use the website.

1. Who We Are

Thalore is a jewelry brand operated by Zemba Inc.

• Business address: Zemba Inc., 14 Hughes Ste B200, Irvine, CA 92618, United States
• Fulfillment & returns center: Thalore Returns · Zemba Inc., 14 Hughes Ste B200, Irvine, CA 92618, United States
• Phone: (888) 834-5061 (Monday–Friday, 9:00 AM–4:00 PM PT)
• Email: support@thalore.co
• Contact form: Contact page

2. Eligibility

To place an order you must be at least 18 years old, or use the website with the involvement of a parent or legal guardian. You confirm that the name, address and payment details you provide are accurate and that you are authorized to use the payment method.

3. Products

We describe and photograph every ring as accurately as we can. Please keep in mind:

• Rings are cast in 925 sterling silver and finished by hand in small batches, so small differences in texture, depth of relief and oxidation between two rings of the same design are normal and are not defects.
• Colors can look slightly different depending on your screen.
• Stated weights and dimensions are approximate.
• Motifs are decorative and carry no spiritual, protective or other non-decorative properties.

If we discover a clear error in a listing after you have ordered, we will contact you before processing the order and you may cancel for a full refund.

4. Prices and Payment

• Prices are shown in US dollars (USD).
• Prices and promotions can change at any time. The price shown at checkout when you place the order is the price you pay.
• Standard shipping is free; any applicable sales tax is shown at checkout before payment.
• Payment is taken in full when the order is placed, through the payment methods offered at checkout, which are processed by our payment providers. We do not see or store your full card number.
• If a price was displayed incorrectly because of an obvious error, we may cancel the order and refund you in full, and we will tell you why.

5. Order Acceptance and Cancellation

• Your order is accepted when payment is confirmed and we begin processing it. The confirmation email is a receipt, not a guarantee of availability.
• We may decline or cancel an order if an item is unavailable, if a pricing or listing error occurred, if the payment cannot be verified, or if we suspect fraud. Any cancelled order is refunded in full.
• You may cancel an order before it ships by emailing support@thalore.co with your order number. After shipment, our Return & Refund Policy applies.

6. Shipping and Delivery

We ship within the United States only. Delivery areas, costs, processing and transit times are set out in our Shipping Policy, which forms part of these terms. Delivery times are estimates; we are not responsible for carrier delays outside our control, but we will help you trace any late package.

7. Returns and Refunds

Return eligibility, exclusions, the return process, return shipping costs and refund timing are set out in our Return & Refund Policy, which forms part of these terms.

8. Engraved and Personalized Products

Engraving is available free of charge on selected designs: on the product page, select "Add free engraving", enter your text (up to 12 characters) and choose a font before adding the ring to your cart. If the text does not fit the design, we email you before we engrave it. Engraved or otherwise personalized pieces are made for one customer and cannot be returned or refunded unless they arrive damaged, defective or different from what was agreed. You are responsible for checking the text and options you confirm with us.

9. Quality, Defects and Product Care

• Every ring is inspected before it ships. If a ring arrives damaged, defective or not as ordered, the remedies in our Return & Refund Policy apply (replacement or full refund, reported within 7 days of delivery).
• Sterling silver tarnishes with air, moisture and chemicals, and plated finishes wear with use. These are properties of the materials, not defects. Care instructions are on every product page and in our FAQ.
• Damage caused by chemicals, improper cleaning, or resizing or modification by third parties is not covered.
• Other than as stated in these terms and in our Return & Refund Policy, we make no express warranties about our products; any implied warranties are limited to the extent permitted by applicable law.

10. Your Account and Conduct

If you create an account, keep your login details confidential and tell us if you suspect unauthorized use. You agree not to interfere with the website, attempt unauthorized access, scrape content, or use the website for any unlawful purpose.

11. Intellectual Property

The Thalore name and logo, our ring designs, photographs, text and other content on this website belong to Zemba Inc. or are used under license. They may not be copied, reproduced or used for commercial purposes without our written permission.

12. Third-Party Services and Disclaimer

The website runs on Shopify and uses third-party payment, shipping, analytics and advertising services. Links to third-party websites are provided for convenience; we are not responsible for their content or privacy practices. The website is provided "as is" and "as available"; we do not warrant that it will be uninterrupted or error-free, or that the information on it is complete or current at any given moment.

13. Limitation of Liability

To the fullest extent permitted by law, Zemba Inc. is not liable for indirect, incidental, special or consequential losses arising from your use of the website or our products, and our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms excludes or limits liability that cannot be excluded under applicable law, including your rights under consumer protection law.

14. Indemnification

You agree to indemnify Zemba Inc. and its officers and employees against claims, losses and costs that result from your breach of these terms, your misuse of the website, or inaccurate information you provide.

15. Governing Law and Disputes

These terms are governed by the laws of the State of California, United States, without regard to its conflict of law rules. Before bringing any formal claim, please contact us at support@thalore.co; most issues can be resolved directly. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Orange County, California, unless applicable law gives you the right to bring it elsewhere.

16. Changes to These Terms

We may update these terms from time to time. The updated version takes effect when it is posted on this page, with a new "Last updated" date. Orders are governed by the version in force when the order was placed.

17. Contact

Thalore · Zemba Inc.
Business address: 14 Hughes Ste B200, Irvine, CA 92618, United States
Fulfillment & returns center: Thalore Returns · Zemba Inc., 14 Hughes Ste B200, Irvine, CA 92618, United States
Phone: (888) 834-5061 (Monday–Friday, 9:00 AM–4:00 PM PT)
Email: support@thalore.co
Contact form: Contact page