Last updated: October 18, 2026

Thalore is operated by Zemba Inc. We want you to keep a ring because it fits and you like it, not because returning it is difficult. This policy explains what you can return, how, who pays for return shipping and when you receive your refund.

30-Day Returns

• You may request a return within 30 days of the delivery date shown in your tracking.
• The item must be unworn, undamaged and in the condition in which you received it, in its original packaging.
• Proof of purchase (your order number) is required.

Items That Cannot Be Returned

• Engraved or otherwise personalized pieces, because they are made for one customer only. This does not apply if the piece arrives damaged, defective or with an engraving that differs from what you ordered.
• Items marked "Final Sale" on the product page at the time of purchase.

How to Start a Return

1. Email support@thalore.co, call (888) 834-5061 or use the form on our Contact page. Include your order number and the reason for the return.
2. We reply within 1–3 business days with a Return Authorization (RA) number and the return instructions.
3. Pack the ring securely in its original packaging, write the RA number on the outside of the package and ship it to our returns center: Thalore Returns · Zemba Inc., 14 Hughes Ste B200, Irvine, CA 92618, United States.
4. Keep your proof of postage and tracking number until the refund is issued.

Please do not send an item back before you have a Return Authorization number; packages that arrive without one cannot be matched to an order and cannot be processed.

Return Shipping Costs

• Damaged, defective or incorrect item: we pay for return shipping and send you a prepaid USPS label.
• Change of mind, or wrong size or finish ordered: the customer pays the return shipping cost. We recommend a tracked service, as we cannot refund items that do not reach us.
• Restocking fee: none.

Refunds

When your return arrives we inspect it and email you the result within 3 business days.

• Approved refunds are issued to the original payment method.
• We issue the refund within 5 business days of approval. Your bank or card issuer may need a further 5–10 business days to show it on your statement.
• Shipping is free on every order, so there is no shipping charge to refund.
• If a return does not qualify (for example, a worn or damaged ring), we tell you why and send the item back to you.

Damaged, Defective or Incorrect Items

Please check your order when it arrives. If a ring is damaged, has a manufacturing fault, or is not the design, finish or size you ordered, contact us within 7 days of delivery with your order number and clear photos of the ring and the packaging. We will send a replacement or refund the order in full, at your choice, and we cover the return shipping.

Exchanges

We do not process direct exchanges. To receive a different size, finish or design, return the original ring under this policy and place a new order; the new ring ships without waiting for the return to arrive.

Order Cancellations

You can cancel an order for a full refund at any time before it ships; email support@thalore.co with your order number. Because engraved pieces go into production shortly after they are placed, please contact us as soon as possible if you need to change or cancel one. After an order has shipped, it follows the return process above.

Your Legal Rights

Nothing in this policy limits rights you have under applicable consumer protection law.

Contact

Thalore · Zemba Inc.
Business address: 14 Hughes Ste B200, Irvine, CA 92618, United States
Fulfillment & returns center: Thalore Returns · Zemba Inc., 14 Hughes Ste B200, Irvine, CA 92618, United States
Phone: (888) 834-5061 (Monday–Friday, 9:00 AM–4:00 PM PT)
Email: support@thalore.co
Contact form: Contact page