Last updated: October 18, 2026

Thalore is operated by Zemba Inc. Orders are shipped from our fulfillment center in Irvine, California. This policy explains where we ship, what it costs, how long delivery takes and what to do if a package is late, lost or damaged.

Where We Ship

We ship to addresses in the United States only: all 50 states, including Alaska and Hawaii, and PO Boxes. We do not ship internationally at this time, and checkout does not accept addresses outside the United States.

Shipping Rates

Method	Order value	Cost
Standard (USPS, tracked)	Any	Free

Standard shipping is free on every order. There is no minimum order value and no handling, packaging or other fee; the shipping line at checkout shows $0.00. We do not offer expedited shipping at this time.

Processing Time

• Finished pieces are stocked at our fulfillment center in Irvine, California. Please allow 3–5 business days (Monday to Friday) for your order to be checked, packed and handed to USPS.
• Orders are not processed or shipped on weekends or US federal holidays. Orders placed on those days enter processing on the next business day.

Delivery Time

• Standard (USPS): 3–5 business days in transit after dispatch. Total estimated delivery is 6–10 business days from the order date.

Delivery times are estimates. Carrier delays, weather and peak periods can add time that is outside our control. If an order is running late, contact us and we will check it with the carrier.

Tracking

Every order ships with USPS tracking. You receive an order confirmation by email as soon as you order, and a dispatch email with the tracking number when the package leaves our fulfillment center. Tracking usually starts updating within one business day of dispatch, and you can follow the delivery on the USPS website.

Taxes and Duties

All shipments are domestic US shipments, so no customs duties or import fees apply. Any applicable sales tax is calculated and shown at checkout before you pay.

Address Changes

Please check your shipping address before placing the order. If you notice a mistake, email support@thalore.co with your order number right away. We can update the address only while the order has not yet shipped. If a package comes back to us because the address was incomplete or incorrect, we will contact you to arrange redelivery.

Lost, Delayed or Damaged Packages

• If tracking has not updated for 7 business days, or the package is marked delivered and you cannot find it, contact us and we will open an inquiry with USPS. If the carrier confirms the package is lost, we send a replacement or refund the order in full, at your choice.
• If your order arrives damaged, contact us within 7 days of delivery with your order number and photos of the item and packaging. We send a replacement or refund the order in full, at your choice.

Contact

Thalore · Zemba Inc.
Business address: 14 Hughes Ste B200, Irvine, CA 92618, United States
Fulfillment & returns center: Thalore Returns · Zemba Inc., 14 Hughes Ste B200, Irvine, CA 92618, United States
Phone: (888) 834-5061 (Monday–Friday, 9:00 AM–4:00 PM PT)
Email: support@thalore.co
Contact form: Contact page